Privacy Policy

Last updated: July 18, 2025

Privacy Policy

Effective Date: October 26, 2023

1. Introduction and Applicability of this Policy

This Privacy Policy ("Policy") outlines the data processing practices of Tombik Food Truck ("we," "us," or "our") concerning the collection, use, disclosure, and protection of personal data pertaining to users ("you" or "your") of our website, tombikfoodtruck.com (the "Website"). We are committed to safeguarding the privacy of your personal information in accordance with applicable data protection laws and regulations. Your use of our Website signifies your acceptance of the terms and conditions set forth in this Policy.

2. Principles Governing Data Processing Activities

Tombik Food Truck adheres to the following fundamental principles when processing personal data:

  • Lawfulness, Fairness, and Transparency: Personal data is processed lawfully, fairly, and in a transparent manner in relation to the data subject.
  • Purpose Limitation: Data is collected for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
  • Data Minimisation: We collect only personal data that is adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed.
  • Accuracy: Personal data is accurate and, where necessary, kept up to date.
  • Storage Limitation: Data is kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed.
  • Integrity and Confidentiality: Personal data is processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organizational measures.

3. Categories of Personal Data Subject to Collection

We collect various types of information, including personal data, to operate our Website and provide our services effectively.

3.1. Data Provided Directly by Users

When you interact with our Website, you may voluntarily provide us with personal data, which may include, but is not limited to:

  • Contact Information: Name, email address, phone number, and postal address (e.g., when placing an order, making an inquiry, or signing up for newsletters).
  • Transaction Data: Details related to purchases, orders, and payment information (though actual payment processing is typically handled by third-party processors).
  • Communications: Content of messages and any information you provide when contacting our customer service or submitting feedback.

3.2. Data Collected Through Automated Means

As you navigate and interact with our Website, we may automatically collect certain information about your equipment, browsing actions, and patterns, including:

  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
  • Usage Data: Information about how you use our Website, including uniform resource locators (URLs), clickstream to, through, and from our Website, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

4. Legitimate Bases and Purposes for Data Processing

We process your personal data for the following legitimate purposes:

  • Service Provision: To operate, maintain, and provide the features and functionality of our Website, including processing orders, managing reservations, and facilitating communication related to our food truck services.
  • Communication: To respond to your inquiries, requests, and provide customer support.
  • Personalization: To tailor your experience on our Website, such as displaying content relevant to your preferences.
  • Marketing: To send you promotional communications, newsletters, and special offers where you have consented to receive such communications or where we have a legitimate interest to do so.
  • Analytics and Improvement: To analyze Website usage, diagnose technical issues, optimize performance, and enhance user experience.
  • Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.

5. Utilisation of Cookies and Related Technologies

Our Website employs "cookies" and similar tracking technologies (e.g., web beacons, pixels) to enhance your browsing experience, analyze site usage, and support our marketing efforts. Cookies are small data files stored on your device that help us remember your preferences, understand how you interact with our Website, and deliver personalized content.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, blocking or deleting cookies may impact the functionality and features of our Website.

6. Disclosure of Personal Data to Third Parties

We may disclose your personal data to the following categories of third parties for the purposes outlined in this Policy:

6.1. Service Providers

We engage third-party companies and individuals to perform services on our behalf, such as payment processing, website hosting, data analysis, email delivery, marketing assistance, and customer support. These service providers are granted access to your personal data only to the extent necessary to perform their functions and are contractually bound to maintain confidentiality and security.

6.2. Legal Requirements and Protection of Rights

We may disclose your personal data if required to do so by law or in the good faith belief that such action is necessary to:

  • Comply with a legal obligation or valid governmental request.
  • Protect and defend the rights or property of Tombik Food Truck.
  • Prevent or investigate possible wrongdoing in connection with the Website.
  • Protect the personal safety of users of the Website or the public.
  • Protect against legal liability.

6.3. Business Transfers

In the event of a merger, acquisition, asset sale, or other business transaction involving Tombik Food Truck, your personal data may be transferred to the acquiring entity as part of the assets. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal data.

7. Implementation of Data Security Measures

Tombik Food Truck implements appropriate technical and organizational measures designed to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. These measures include, but are not limited to, encryption, access controls, and regular security assessments. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

8. Data Subject Rights and Exercising Control Over Personal Data

Depending on your jurisdiction, you may possess certain rights concerning your personal data, including:

  • Right of Access: To request copies of your personal data.
  • Right to Rectification: To request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure ("Right to be Forgotten"): To request that we erase your personal data under certain conditions.
  • Right to Restrict Processing: To request that we restrict the processing of your personal data under certain conditions.
  • Right to Object to Processing: To object to our processing of your personal data under certain conditions.
  • Right to Data Portability: To request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided in Section 11 of this Policy. We will endeavor to respond to your request within a reasonable timeframe.

9. Policy Regarding Minors' Privacy

Our Website is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers.

10. Amendments to This Privacy Policy

Tombik Food Truck reserves the right to update or modify this Privacy Policy at any time, in its sole discretion. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Policy periodically for any modifications. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.

11. Contact for Privacy-Related Inquiries

Should you have any questions or concerns regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

Tombik Food Truck Email: [email protected]